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Member Satisfaction Survey

We love to know what our members think about the entire Fitness First experience and the survey below gives us great information on where we should focus our energy. Please take a moment to answer each of the questions as honestly as possible. We really appreciate your feedback.

Please note we use this survey to understand the consensus of opinion on the service we offer. If you have a more specific comment to make about Fitness First, click here. (Link to other feedback form).

 
Fitness First Club *
Membership Number *
Telephone Number *
Title
First Name
Last Name
Gender *
   
Stafffing - reception  
1. Did the reception staff make you feel welcome? *
Cleanliness/Condition  
2. Were you satisfied with the condition of the changing room? (including showers and toilets) *
3. Were you satisfied with the cleanliness of the club overall? *
4. Is the club generally well maintained? *
5. Was the in club entertainment (music and TV's) in working order? *
Fitness equipment  
6. More specifically, were you satisfied with the condition of the equipment in the gym? *
Staffing - fitness  
7. If you had needed help during your workout would there have been a member of staff available? *
8. Has a member of the fitness team actually acknowledged you on your recent visits? *
9. Have you ever been asked if you wanted help with your fitness programme? *
Studio classes (only if used)  
10. Do you attend studio classes?
11. Do your classes run on time as programmed?
12. Would you recommend the classes you attend to a friend?
Input/feedback  
13. Have you made a complaint to your club in the last month? *
(if "No" go to question 16)
14. If yes, did you get a response from the club within a reasonable time period? *
(if "No" go to question 16)
15. If you have received a response from the club regarding a comment you made were you happy with the response?
(if "No" then please enter your comments)
Exciters  
16. Did any member of staff impress you or help you in particular during your visits? *
(if "yes" please enter and name/description of staff member)
17. Is the atmosphere in your club friendly? *
18. Has being a member of Fitness First helped improve your personal health, fitness and well-being? *
19. Would you say that your club membership provides value for money? *
20. Have you seen or heard about any educational, social, fitness or other group events taking place in your club? *
Recommendation  
21. On a scale of 1-10 how likely are you to recommend a friend to fitness first? *
(1 being "not at all likely to recommend a friend" and 10 being "would definitely recommend a friend")
Other comments  
22. Are there any comments you would like to make about your visits to your club?