How to Cancel Your Gym Membership

How to Cancel Your Gym Membership

How to cancel gym membership

When you join us you commit to stay for a minimum period that will be specified on the front of your agreement. Cancelling is easy once you understand the terms of your membership agreement.

To help, here's a breakdown of our membership types, your options and what you need to do next.

Joined in the last 14 days

New member in the first 14 days of your membership

Your options
If within 14 days of joining you have a change of mind and decide you'd like to leave, just let us know and we'll sort everything out for you. We promise no quibbles and no hassle.

How do you cancel?
Within the first 14 days of joining just speak to the membership team at your local club.

Paying by Direct Debit and still within minimum membership length

You pay monthly by Direct Debit and are still within your minimum membership length (e.g. eight months into a 12 month contract)

Your options
You can let us know you want to cancel at least one calendar month from the end of your contract in order to cancel for
the remainder of your agreed minimum membership length. It is your responsibility to cancel your Direct Debit once you have completed and paid your minimum length and notice period.

Example: If you decide you'd like to leave at the end of your 12 month membership that ends on 31st December, you can let us know at any point as long as it's at least one calendar month from the end of your contract (e.g. by 1st December).

Or...
If your circumstances have changed due to redundancy, financial hardship or sickness and you can provide professional documentation to support this, we'll discuss cancelling your membership. 

How do you cancel?
Call us on 0208 618 3110.

Paying by Direct Debit and minimum membership length completed

You pay monthly by Direct Debit and have completed your minimum membership length (e.g. you joined on a 12 month membership but have been with us for 13 months+)

Your options
Simply give us notice before the 2nd of the month to cancel for the end of the same month. It is then your responsibility to cancel your Direct Debit once you have completed and paid your notice period.

Example: if you give notice on any day between 2nd November and 1st December your membership will cease on 31st December.

How do you cancel?
Call us on 0208 618 3110, visit your local club or email mymembership@fitnessfirst.co.uk

Made one-off payment and still within minimum membership length

You paid for your membership in one go (Lump Sum) and are still within your minimum membership length (eg 8 months into a 12 month contract)

Your options
If your circumstances have changed due to redundancy, financial hardship or long term sickness and you can provide professional documentation to support this, we'll discuss cancelling your membership and refunding any pre-paid months (pro rata) you will no longer be using. 

How do you cancel?
Call us on 0208 618 3110.

Made one-off payment and minimum membership length completed

You paid for your membership in one go (Lump Sum) and are at the end of your minimum membership length

Your options
Your membership will automatically end at the end of your minimum membership length.

How do you cancel?
You don't need to do anything. We'll contact you to see if you wish to continue working out with us. If you don't, that's fine. If you do, we'll arrange everything for you.

Corporate member

You joined Fitness First via your employer

How do you cancel?
Contact your HR department.

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Registered Office: Whelco Place, Enfield Industrial Estate, Enfield Street, Pemberton, Wigan, Lancashire WN5 8DB