Send us a message
One of the ways we support your fitness goals and keep the Fitness First Promise is by striving to deliver excellent Customer Service. We understand that from time to time we might not meet your expectations. That’s why we want to hear from you, so we can learn from our mistakes and continuously improve.
How to provide feedback or discuss a complaint
At your club
You should speak to the General Manager or Member Services Manager.
Contact us directly
* Call: Customer Services on 08445 713 400
(lines open 8am to 6.30pm, Monday to Friday).
* Online: Use the Contact Form
* Write: Customer Services, PO Box 7252, Poole, Dorset, BH15 9ES
What happens next?
1. We aim to resolve all complaints within five working days, and inform you of the outcome.
2. If this is not possible, we will inform you who has ownership of your complaint, give you a progress update and reason for the delay in resolving.
3. If you feel that your complaint has not been dealt with to your satisfaction, you may refer the matter to our Executive Team.
Contact the Executive Team:
By Email: firstname.lastname@example.org
By post: Executive Team (Complaints), PO Box 7252, Poole, Dorset, BH15 9ES