If you sleep well tonight, you'll function well tomorrow. So darken your room, have a hot bath and no coffee after 4pm
Our goal is to ensure you receive (Fitness) First class service from us. We won't always get things right - after all, we're only human - but our promise to you is that we'll try to meet the following standards of service.
You wouldn’t splash out on new trainers, a new coat or a new car without first trying before you buy, so why should a gym be any different? That’s why you’re welcome to come along and try our clubs and classes for free for a day before deciding to join.
Every member of our fitness team has a fitness qualification and is available for free support. In addition, we’re the only UK gym chain where every personal trainer has at least a Level 3 qualification* with the Register of Exercise Professionals (REPS). *Levels 3 and 4 are the top two levels recognised in the fitness industry.
Not only is our Contact Centre based in the UK, it's staffed by people who use our gyms and understand your goals. We've also extended the opening hours so they fit around your busy lifestyle. Call us on 0844 571 3400, Monday to Friday between the hours of 8am and 6.30pm.
Your input shapes our output. Every month we contact members for their personal feedback about their experience at Fitness First. We won't stop until it’s 100% positive.
Every piece of fitness equipment (and fire escape route) is checked regularly to ensure they’re safe for use and every club has qualified First Aiders. In short, you’re always in safe hands.
If within 10 days of starting you have a change of mind and decide you'd like to leave, just let us know and we'll sort everything out for you. We promise no quibbles and no hassle.
If you decide to cancel your membership, we want to make the experience as pain free as possible within the terms of your contract. That's why if you choose to leave at any time, you can let us know in person, by post or phone - whatever's easiest for you.
If your circumstances change (due to injury, pregnancy, redundancy, etc) and you need to stop coming for a while, we'll do our best to find the right solution for you, be it a freeze, a new package or cancelling your membership.
We won’t increase the cost of your membership in the first year, so you can budget your finances for the next 12 months safe in the knowledge there’ll be no surprises
If you choose to end your membership with Fitness First we’ll give you 4 free guest passes so you can come back at any time for another workout to the Zumba beat or a final crack at beating your 5k personal best.